Frequently Asked Questions
FAQ'S
We recommend that you groom your pet at least once every 4 weeks however if they are full time indoor pets you could groom them more frequently
If your dog isn’t groomed often, they are at risk of attracting ticks or fleas which is a health risk for them and you. Their coats could also lead to excessive shedding or loss of hair and could lead to itchy skin which could cause them to hurt themselves.
Having your pup groomed at least after their first vaccine shots would get them used to the experience.
We strongly recommend that you don’t allow the weather to dictate the grooming cycles for your Furkids because grooming regularly is in the best interest for your pet’s general health.
At Sparkly Paws we have geysers installed to ensure that we keep your pet warm and comfortable.
We provide pet friendly shampoo that is conducive to sensitive skin.
If you have your own shampoo that you prefer to use, we can gladly accommodate you.
Ensuring your pets receives the right attention, an effective grooming session could take between 30-45 minutes depending on size, bread or coat.
If you require any of our extra services, it could take up to an hour.
Yes, we have modern geysers installed and we supply our own water too.
Absolutely, at Sparkly Paws we aspire to provide you with a hassle- and stress-free service. We have our own water tanks built into our mobile spa and backup generators if there is no electricity.
Our groomers are well experienced to deal with aggressive dogs in a loving and polite manner however please refer to our T&Cs for more details on how we would handle aggressive dogs.
Our mobile spa is wiped down with pet friendly sanitizer after each groom and we apply disinfected liquid to all our grooming equipment.
We recommend that you clip your dog’s nails each time you groom or keep it to a minimum of every 4 weeks.
If not managed, your dog’s nails could become too long which could cause discomfort when they walk or could break and cause injury.
Terms & Conditions
- Dealing with highly matted coats is quite challenging and very uncomfortable for your pets and our top priority is the well-being of your pet, therefore if your pet is severely matted, our groomers will call you to discuss alternatives that would be geared to the best interest of your Furkids.
- A possible option to removing matted fair without causing discomfort to your pet is to shave and stripping the matted area however you the client will have to give us the go ahead and this could increase the initial quotation provided.
- Upon the owner’s instruction of removing severely matted fair, Sparkly Paws doesn’t accept responsibility for any injury caused to your pet.
- To ensure the wellbeing of your pet, we require you to disclose any illness, chronic medical condition, injury or if your pet has undergone surgery. We reserve the right to not proceed with grooming if this information is not disclosed
- By allowing Sparkly Paws to groom your pet, you confirm that your pet is not unwell in anyway and if your pet develops any skin or health issues, Sparkly Paws cannot be held responsible. Please note that we will unfortunately not groom pets with mange or highly infectious skin disease unless you have clearance from your vet which you can share with us.
- Please ensure that you let us know of any complaints with 1 day after the grooming treatment as any issues raised after this period will not be assessed.
- If our groomers identify ticks or fleas, we will recommend our tick and flea treatment which will be an additional cost.
- You as the Pet owner will be encouraged to treat the environment that your pet will be in, to ensure no further spreading of ticks or fleas after our treatment.
- Some dogs become aggressive during grooming or naturally are that way, for your pets protection and ours, we could recommend muzzling your pet upon your approval.
- Our groomers are experts however should your dog become challenging during grooming, we reserve the right to stop the session and you could be charged a pro-rated amount depending on how much grooming was covered, this pricing is at the discretion of Sparkly Paws management.
- To avoid booking challenges, we encourage you to book at least a week in advance. Any cancellations must be done 24 hours prior to the booking to avoid cancellations fees which could be the full cost of the booked treatment.
- Sparkly Paws is determined to provide excellent customer experience, we work on an efficient schedule therefore if you as the customer have any unexpected delays, we can accommodate you for a limited time and every 30 minutes delay will result in additional costs and Sparkly Paws management will provide this cost of this.
- Prices are provided based on the details provided to us therefore we reserve the right to change pricing if breed, size, condition or coat is different. We will however notify you of this before any grooming takes place. Pricing is subject to change on the decision of Sparkly Paws management.
- By using Sparkly Paws services, you provide consent for us to take pictures of your pets to display on our social media platforms and websites which is purely for marketing purposes.
If you require any of our extra services, it could take up to an hour.
- At Sparkly Paws we aspire to provide excellent service while keeping things simple and stress-free for you, we have convenient ways for payment that you can choose from:
- You can pay in cash on the day of your appointment.
- You can pay via EFT and please note that if you chose this method of payment, we require proof of payment to be sent at least 24 hours before the appointment and if this requirement doesn’t adhere to, we reserve the right to cancel your appointment.